Advalso’s Technical Assistance services, available today on more than 200,000 different types of equipment, are offered through a special unit guaranteeing central technical support, determination and coordination of assistance procedures and methods, resource training, technological platform, call assessment and dispatching, coordination of local Assistance Centers for repair/refurbishing, administrative and logistics planning and control. The entire management process for calls, operations and logistics is constantly monitored through issue and application of procedures, resolution of anomalies, certification of service quality and application of measures to maintain and improve quality.